Refunds & cancellations

Free trial

Every plan opens with a 7-day free trial and no card is required to start it. You will not be charged anything until you choose to subscribe after the trial ends.

Billing

Paid plans bill monthly in advance, in Indian Rupees, exclusive of applicable taxes. A subscription renews automatically on the same date each month until you cancel it.

Cancelling

You can cancel at any time from your dashboard, in one click, with no notice period and no call to sit through. Cancelling stops the next renewal — access continues for the rest of the period you have already paid for, and no further charge is made after that.

Refunds

Because cancellation takes effect at the end of the current billing period, we do not refund the unused portion of a period that has already started. In practice this means:

• Cancelling mid-cycle is not itself refundable — you keep access until the period you paid for ends.
• If you are charged in error — for example a duplicate charge, a charge after you had already cancelled, or a charge that does not match the plan you were on — we will refund it in full once we confirm the error.
• If a managed profile we assigned to you is withdrawn or replaced through no action of yours and this materially affects a campaign already in progress, we will credit or refund the affected period at our discretion.

To request a refund, email [email protected] with your account email and the charge in question. We aim to resolve refund requests within 5–7 business days. Approved refunds are returned to the original payment method through our payment processor and may take a few additional business days to appear on your statement, depending on your bank or card issuer.

Downgrades

Reducing the number of profiles on your plan takes effect at the next renewal rather than immediately, so a downgrade is not a partial refund of the current period — it lowers what you are charged starting the following cycle.

Account suspension or termination for breach

If we suspend or terminate an account for breaching the terms of service — for example abuse, non-payment, or activity that puts other customers or the platform at risk — no refund is due for the period in which that happens.

Contact

Questions about a charge, a cancellation, or this policy: [email protected].