Terms of service

The service

Frosty is a LinkedIn outreach automation product operated by MojoLabs. It sources prospects against criteria you set, qualifies them, sends connection requests and messages, and runs follow-up sequences until a lead replies. It is not affiliated with, endorsed by or connected to LinkedIn Corporation.

Accounts

• You must be 18 or older and able to enter a contract.
• You are responsible for the accuracy of your account details and for keeping your credentials secure.
• You are responsible for everything done under your account, including by people you invite into it.

Trials, subscriptions and billing

• Every plan opens with a 7-day free trial. No card is required to start it.
• Paid plans bill monthly in advance, in Indian Rupees, exclusive of applicable taxes.
• Plans are priced per LinkedIn profile running at a time. Adding profiles takes effect immediately; reducing them takes effect at the next renewal.
• You can cancel at any time from your dashboard. Cancellation stops the next renewal; it does not refund the current period.
• We may change pricing with 30 days’ notice to existing subscribers.

Managed profiles

Managed profiles are LinkedIn profiles that we own, build, warm and maintain, and that run campaigns on your behalf for the duration of your subscription. They are licensed to you as capacity, not transferred: you do not acquire ownership of, or a right to credentials for, any managed profile, and they remain ours when your subscription ends. We may replace a managed profile at our discretion — for example if its standing changes — and will migrate your campaign when we do.

Your own LinkedIn account

If you connect your own account, you confirm you are entitled to do so and accept that automating any LinkedIn account may conflict with LinkedIn’s own user agreement and carries a risk of restriction or suspension that we cannot eliminate. We keep activity within conservative limits and we never store your password, but the residual risk on your own account is yours. Managed profiles exist precisely so that this choice is optional.

Acceptable use

You agree not to use Frosty to:

• Send unlawful, deceptive, harassing, hateful or sexually explicit messages.
• Impersonate a real person or organisation you are not authorised to represent.
• Promote fraud, malware, or an illegal product or service.
• Continue contacting someone who has asked you to stop, or evade a block.
• Resell or expose the service as your own product without a written agreement with us.
• Attempt to raise the activity limits, circumvent rate controls, or otherwise push a profile past the pace we set.

We may suspend or terminate an account that breaches this section, without refund.

What the service does not do

Frosty automates sourcing, qualification, connection requests and follow-ups. It stops at the first reply and hands the conversation to you. It does not conduct live conversations, negotiate, or represent that a message was written by a specific individual. We make no guarantee of any particular acceptance rate, reply rate, meeting count or revenue outcome.

Your content

You keep ownership of your campaigns, message copy and lead data. You grant us the licence needed to host and process it in order to run the service. We do not use it to train models for anyone else.

Availability

We aim for continuous availability but do not guarantee it. Maintenance, third-party outages and changes on LinkedIn’s side can interrupt campaigns. We will give notice of planned maintenance where we can.

Liability

To the fullest extent permitted by law, our total liability arising out of or relating to the service is limited to the fees you paid in the three months before the claim. We are not liable for indirect or consequential loss, lost profits, lost pipeline, or the restriction or loss of a LinkedIn account you chose to connect.

Termination

You may close your account at any time. We may suspend or terminate an account for breach of these terms, non-payment, or where continuing would expose us or other customers to risk. On termination your campaigns stop, managed profiles are withdrawn, and your data is handled as described in the privacy policy.

Changes to these terms

We may update these terms. Material changes will be emailed to account holders before they take effect, and continuing to use the service after that constitutes acceptance.

Governing law

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute arising from them.

Contact

Questions about these terms: [email protected].